This Privacy Policy explains how Phonotel collects, uses, stores, and protects your information when you visit our website, use our cloud telephony, IVR, AI voice, call management, WhatsApp, SMS, CRM integration, or related communication services.
By using Phonotel's website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Mobile number
- Company name
- Business contact details
- Billing or payment-related information, where applicable
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar tracking technologies
- Log data related to visits, traffic, and interactions
Service Usage Information
Depending on the services used, we may collect:
- Call logs
- Call duration
- Call routing details
- IVR interaction data
- Agent activity data
- CRM integration activity
- SMS, WhatsApp, or campaign-related metadata
- Support and demo request details
We do not intentionally collect unnecessary personal information beyond what is required to provide and improve our services.
2. How We Use Your Information
We use collected information to:
- Provide and operate Phonotel services
- Set up virtual numbers, IVR, call routing, and related features
- Manage customer accounts and support requests
- Process billing and service-related transactions
- Improve website performance and user experience
- Monitor service usage and prevent misuse
- Provide call analytics, reporting, and dashboards
- Send important service updates
- Respond to demo, sales, or support enquiries
- Improve security, reliability, and compliance
- Detect, investigate, and prevent prohibited businesses and activities (including betting/gambling, scams/fraud, pornography, and abusive communications)
- Enforce our Terms of Service, Acceptable Use Policy, and strict ban policies
- Send marketing or promotional communication, where permitted
You may opt out of promotional communication at any time.
3. Cookies and Tracking Technologies
Phonotel may use cookies and similar technologies to:
- Improve website functionality
- Understand visitor behavior
- Measure traffic and performance
- Personalize user experience
- Support advertising and remarketing activities
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
Third-party services such as analytics or advertising platforms may also use cookies based on your interaction with our website.
4. Sharing of Information
Phonotel does not sell or rent your personal information to third parties.
We may share information only in the following cases:
- With service providers who help us operate our business
- With payment, hosting, analytics, communication, CRM, or support partners
- With law enforcement, cyber crime units, and telecom regulators in cases of fraud, scamming, illegal betting, pornography, or prohibited business activities
- With legal, regulatory, or government authorities when required by law
- To protect our rights, users, infrastructure, or services against malicious operations
- During business transfers such as merger, acquisition, restructuring, or asset sale
All third-party service providers are expected to handle information securely and only for authorized purposes.
5. Communication Consent
By submitting your contact details on Phonotel's website or using our services, you authorize Phonotel to contact you through:
- Phone calls
- Emails
- SMS
- WhatsApp messages
- Other business communication channels
This communication may be related to product information, demo requests, service updates, support, offers, or account-related matters.
This consent applies even if your number is registered under DND/NDNC, where communication is related to your enquiry, service request, or business relationship with Phonotel.
6. Data Security
We take reasonable technical, administrative, and physical security measures to protect your information from:
- Unauthorized access
- Misuse
- Loss
- Modification
- Disclosure
- Destruction
These measures may include encryption, access controls, secure servers, authentication systems, monitoring, and internal security practices.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain business records
- Resolve disputes
- Meet legal and regulatory obligations
- Prevent fraud or misuse
- Enforce our agreements and policies
When information is no longer required, we may delete, anonymize, or securely archive it as per applicable laws and business requirements.
8. Access, Correction, and Deletion
You may request access, correction, update, or deletion of your personal information by contacting us.
For privacy-related requests, email us at: hello@phonotel.com
We may verify your identity before processing such requests. Some information may be retained where required by law, compliance, billing, dispute resolution, or legitimate business purposes.
9. Third-Party Integrations
Phonotel may integrate with third-party platforms such as:
- CRM systems
- WhatsApp Business API
- SMS gateways
- Payment providers
- Analytics tools
- Cloud hosting providers
- Automation platforms
- Webhooks and APIs
Your use of such integrations may also be subject to the privacy policies and terms of those third-party providers.
Phonotel is not responsible for the privacy practices of third-party platforms outside our control.
10. Call Recording and Communication Data
If you use Phonotel's call recording, IVR, voice bot, SMS, WhatsApp, or communication automation features, you are responsible for ensuring that your customers, callers, agents, and users are informed and consent is obtained wherever required by applicable law.
Phonotel provides the technology platform, but the business using the service is responsible for lawful use of communication data.
11. Children's Privacy
Phonotel's services are intended for businesses and are not directed toward children. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Prohibited Businesses, Legal Compliance & Account Bans
Phonotel strictly prohibits the use of its platform for businesses related to betting, gambling, scamming, financial fraud, pornography, adult entertainment, or any illicit activities.
If we discover or suspect that an account is linked to any prohibited business:
- A strict, permanent ban is applied immediately without prior notice.
- No refund is applicable or granted for any paid subscriptions, credits, or balances.
- Account data, transaction histories, call logs, and network identifiers will be preserved and shared with telecom regulators, cyber crime authorities, and law enforcement agencies to assist investigations.
Phonotel may also disclose information if required to comply with:
- Applicable laws and statutory obligations
- Court orders and legal subpoenas
- Government and law enforcement requests
- Regulatory and telecom compliance mandates
- Investigations into fraudulent schemes, cyber scams, or harmful operations
13. Policy Updates
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. Continued use of Phonotel's website or services after updates means you accept the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Phonotel
Email: hello@phonotel.com
Phone: +91 9315471293
Website: https://www.phonotel.com