All Features
Cloud Telephony Features India — IVR, AI Voice Bot, Virtual Numbers & More
12 powerful features. One platform. Zero complexity.
Core Feature
Smart Multi-Level IVR System
Design sophisticated call flows without writing code. Visual builder — create, test, and deploy in minutes.
- ✓ Multi-level menus — up to 10 nested levels with unlimited branches
- ✓ Multi-language — Hindi, English, Tamil, Telugu + 12 Indian languages
- ✓ Business hours routing — auto-route after hours to voicemail or backup
- ✓ IVR analytics — see where callers drop off and optimize every step
Sample IVR Call Flow
📞 Inbound Call → Welcome IVR
Press 1 → Sales
→Sales Team
Press 2 → Support
→AI Voice Bot
Press 3 → Billing
→Billing Dept
No Input
→Voicemail
Full Feature Set
Everything on one platform
Complete Solution
Cloud Telephony & IVR Solution
A complete cloud-based calling and IVR solution designed to streamline customer communication, improve call handling efficiency, and provide advanced reporting and monitoring capabilities.
IVR & Call Management
Intelligent routing from the first ring
- ✓Multi-Level IVR (Press 1, Press 2, etc.)
- ✓Custom Welcome Greeting
- ✓Department-wise Call Routing
- ✓Business Hours Configuration
- ✓Queue Management
- ✓Missed Call Alerts
- ✓Voicemail Facility
Call Handling Features
Every call, every scenario — handled
- ✓Unlimited Outbound Calling
- ✓Unlimited Inbound Calling*
- ✓Call Transfer
- ✓Blind & Warm Transfer
- ✓Call Hold & Resume
- ✓Conference Calling
- ✓Call Whisper
- ✓Click-to-Call
Monitoring & Recording
Full visibility into every conversation
- ✓100% Call Recording
- ✓Live Call Monitoring
- ✓Call Barging
- ✓Call Whisper Coaching
- ✓Real-Time Agent Status Tracking
- ✓Call Playback & Download
Reporting & Analytics
Data-driven decisions, every day
- ✓Real-Time Dashboard
- ✓Agent Performance Reports
- ✓Call Logs & History
- ✓Call Duration Reports
- ✓Missed Call Reports
- ✓Daily, Weekly & Monthly Reports
- ✓Call Source Tracking
- ✓Downloadable Reports (Excel/CSV)
User Management
Manage teams with precision
- ✓Multi-User Access
- ✓Role-Based Permissions
- ✓Agent Management
- ✓Team Performance Monitoring
Additional Features
Power tools that set you apart
- ✓CRM Integration Support
- ✓Mobile App Access
- ✓Web Panel Access
- ✓Lead Management Integration
- ✓API Support
- ✓Live Tracking Dashboard
* Subject to fair usage policy. 18% GST applicable on all plans.