All Features

The complete telephony stack for your business

12 powerful features. One platform. Zero complexity.

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Core Feature

Smart Multi-Level IVR System

Design sophisticated call flows without writing code. Visual builder — create, test, and deploy in minutes.

✓ Multi-level menus — up to 10 nested levels with unlimited branches
✓ Multi-language — Hindi, English, Tamil, Telugu + 12 Indian languages
✓ Business hours routing — auto-route after hours to voicemail or backup
✓ IVR analytics — see where callers drop off and optimize every step

Sample IVR Call Flow

📞 Inbound Call → Welcome IVR

Press 1 → Sales

→

Sales Team

Press 2 → Support

→

AI Voice Bot

Press 3 → Billing

→

Billing Dept

No Input

→

Voicemail

Full Feature Set

Everything on one platform

📱

Virtual Phone Numbers

10-digit local, 1800 toll-free, DID numbers across all Indian cities. Port existing numbers with zero downtime.

🔀

Call Routing & Forwarding

Skill-based, time-based, geographic routing. Forward to mobile, landline, or SIP. Round-robin and sticky agent options.

🤖

AI Voice Bots

GPT-powered bots that understand intent, handle FAQs, collect information, and escalate to humans seamlessly.

🎙️

Call Recording

100% call recording with cloud storage, auto-transcription, sentiment analysis, and TRAI compliance built in.

📊

Real-Time Analytics

Live dashboards for AHT, CSAT, agent occupancy, SLA breach alerts, and custom report exports.

🔗

CRM Integration

Native sync with Salesforce, Zoho, HubSpot, Freshdesk. Auto call logging, lead creation, and screen pops.

💬

WhatsApp Automation

Two-way WhatsApp messaging, automated follow-ups, chatbot handoffs via official WhatsApp Business API.

📨

SMS Notifications

Transactional and promotional SMS, DLT compliant templates, delivery receipts, and bulk campaign tools.

🚀

Outbound Campaigns

Power dialer, predictive dialer, auto-dialer. Schedule, manage, and track campaigns in real time.

⚡

Click-to-Call Widget

Embed a call button on your website. Visitors connect with your team instantly — zero friction.

🔐

Number Masking

Protect agent and customer privacy. Virtual number masking for logistics and marketplace platforms.

🛠️

Developer API

RESTful API, SDK for Node.js, Python, PHP, Java. Webhooks, event streaming, sandbox, and full docs.

Developer API

Build with Phonotel API

Embed telephony into any application. Full docs, sandbox, and developer support included.

Node.js SDKPython SDKPHP SDKREST APIWebhooks

// Initiate a call via Phonotel API
const Phonotel = require('phonotel');

const client = new Phonotel({
apiKey: 'pk_live_xxxxxxxxxxxxxxxx',
appId:  'app_xxxxxxxxxxxxxxxx'
});

const call = await client.calls.create({
from:     '+918001234567',
to:       '+919876543210',
record:   true,
callback: 'https://your.app/webhook'
});

The complete telephony stack for your business

Smart Multi-Level IVR System

Everything on one platform

Virtual Phone Numbers

Call Routing & Forwarding

AI Voice Bots

Call Recording

Real-Time Analytics

CRM Integration

WhatsApp Automation

SMS Notifications

Outbound Campaigns

Click-to-Call Widget

Number Masking

Developer API

Build with Phonotel API

Start building with Phonotel today