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Features & Integrations

Cloud Telephony Features & Integrations — IVR, AI Voice Bot, CRM Tools & More

12 powerful features. 150+ native integrations. One unified platform.

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Core Feature

Smart Multi-Level IVR System

Design sophisticated call flows without writing code. Visual builder — create, test, and deploy in minutes.

  • ✓ Multi-level menus — up to 10 nested levels with unlimited branches
  • ✓ Multi-language — Hindi, English, Tamil, Telugu + 12 Indian languages
  • ✓ Business hours routing — auto-route after hours to voicemail or backup
  • ✓ IVR analytics — see where callers drop off and optimize every step
Sample IVR Call Flow
Inbound Call → Welcome IVR
Press 1 → Sales
→
Sales Team
Press 2 → Support
→
AI Voice Bot
Press 3 → Billing
→
Billing Dept
No Input
→
Voicemail
Full Feature Set

Everything on one platform

01

Virtual Phone Numbers

10-digit local, 1800 toll-free, DID numbers across all Indian cities. Port existing numbers with zero downtime.

02

Call Routing & Forwarding

Skill-based, time-based, geographic routing. Forward to mobile, landline, or SIP. Round-robin and sticky agent options.

03

AI Voice Bots

GPT-powered bots that understand intent, handle FAQs, collect information, and escalate to humans seamlessly.

04

Call Recording

100% call recording with cloud storage, auto-transcription, sentiment analysis, and TRAI compliance built in.

05

Real-Time Analytics

Live dashboards for AHT, CSAT, agent occupancy, SLA breach alerts, and custom report exports.

06

CRM Integration

Native sync with Salesforce, Zoho, HubSpot, Freshdesk. Auto call logging, lead creation, and screen pops.

07

WhatsApp Automation

Two-way WhatsApp messaging, automated follow-ups, chatbot handoffs via official WhatsApp Business API.

08

SMS Notifications

Transactional and promotional SMS, DLT compliant templates, delivery receipts, and bulk campaign tools.

09

Outbound Campaigns

Power dialer, predictive dialer, auto-dialer. Schedule, manage, and track campaigns in real time.

10

Click-to-Call Widget

Embed a call button on your website. Visitors connect with your team instantly — zero friction.

11

Number Masking

Protect agent and customer privacy. Virtual number masking for logistics and marketplace platforms.

12

Developer API

RESTful API, SDK for Node.js, Python, PHP, Java. Webhooks, event streaming, sandbox, and full docs.

Complete Solution

Cloud Telephony & IVR Solution

A complete cloud-based calling and IVR solution designed to streamline customer communication, improve call handling efficiency, and provide advanced reporting and monitoring capabilities.

IVR & Call Management

Intelligent routing from the first ring

  • ✓Multi-Level IVR (Press 1, Press 2, etc.)
  • ✓Custom Welcome Greeting
  • ✓Department-wise Call Routing
  • ✓Business Hours Configuration
  • ✓Queue Management
  • ✓Missed Call Alerts
  • ✓Voicemail Facility

Call Handling Features

Every call, every scenario — handled

  • ✓Unlimited Outbound Calling
  • ✓Unlimited Inbound Calling*
  • ✓Call Transfer
  • ✓Blind & Warm Transfer
  • ✓Call Hold & Resume
  • ✓Conference Calling
  • ✓Call Whisper
  • ✓Click-to-Call

Monitoring & Recording

Full visibility into every conversation

  • ✓100% Call Recording
  • ✓Live Call Monitoring
  • ✓Call Barging
  • ✓Call Whisper Coaching
  • ✓Real-Time Agent Status Tracking
  • ✓Call Playback & Download

Reporting & Analytics

Data-driven decisions, every day

  • ✓Real-Time Dashboard
  • ✓Agent Performance Reports
  • ✓Call Logs & History
  • ✓Call Duration Reports
  • ✓Missed Call Reports
  • ✓Daily, Weekly & Monthly Reports
  • ✓Call Source Tracking
  • ✓Downloadable Reports (Excel/CSV)

User Management

Manage teams with precision

  • ✓Multi-User Access
  • ✓Role-Based Permissions
  • ✓Agent Management
  • ✓Team Performance Monitoring

Additional Features

Power tools that set you apart

  • ✓CRM Integration Support
  • ✓Mobile App Access
  • ✓Web Panel Access
  • ✓Lead Management Integration
  • ✓API Support
  • ✓Live Tracking Dashboard

* Subject to fair usage policy. 18% GST applicable on all plans.

Seamless Connectivity

CRM Call Integration & 150+ Tools

Connect Phonotel seamlessly with the CRMs, helpdesks, and business tools your team already uses every day.

Salesforce CRM

Bi-directional sync — every call auto-logged. New leads created on missed calls. Notes sync in real time.

CRM

WhatsApp Business API

Send automated messages post-call, trigger follow-up sequences, and run two-way WhatsApp conversations.

Messaging

Zapier

Connect Phonotel to 5,000+ apps without code. Trigger workflows on missed calls, answered calls, voicemails.

Automation

Zoho CRM

Native integration with click-to-call, auto activity creation, contact screen pops, and call history sync.

CRM

Webhooks & REST API

Real-time event webhooks for every call state. Build custom integrations with our comprehensive REST API.

Developer

Freshdesk / Zendesk

Auto-create support tickets on missed calls, attach recordings to tickets, show full call history inside helpdesk.

Helpdesk

And 140+ more

HubSpot, Pipedrive, LeadSquared, Intercom, Slack, Teams, Make, and many more.

HubSpotPipedriveLeadSquaredMicrosoft TeamsSlackGoogle SheetsIntercomMakeFreshworksTally.soNotionBitrix24PabblyActiveCampaign+ 136 more

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